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Recent Discussions
How does your recurring service business handle holidays?
Yesterday was Memorial Day and we still serviced routes like normal. In our business, we currently only fully observe: Independence Day Thanksgiving Christmas New Year’s Every other holiday we typically continue operating unless it creates staffing or routing issues. One thing I’ve gone back and forth on over the years is how recurring businesses should handle skipped service days when holidays happen. For example: do you reschedule everybody? skip the service completely? provide credits? push routes forward/backward? absorb the operational hit internally? still charge because pricing is averaged across the year? For us, rescheduling entire routes can sometimes create more operational problems than just continuing service normally. Especially in route-based businesses where shifting one day affects the entire week. At the same time, customer expectations matter too. I’ve noticed residential customers and commercial customers also tend to view this differently. Our commercial accounts usually care more about consistency and keeping the property maintained. Some residential customers are more sensitive to skipped visits if they feel they are “missing” a service they paid for.
Life, Family, and rebuilding My Path
Life has a way of shifting everything when you least exspect it. Going through a divorce has been one of those defining moments that forced me to reflect, rebuild, and rethink what stability and purpose really mean. Family has become my foundation - not in just the traditional sense, but as my motivation to keep moving forward and creating something solid for the future. This season of change has pushed me to take control of my direction instead of letting circumstances define it. That's why I started Crown Dominion Cleaning. It's more than a business - it's a fresh start. It represents rebuilding, independence, and turning life experience into something productive and meaningful. Even when life doesn't go as planned, there's still purpose in the rebuilding. This is my reset, and Im choosing to grow from it.
Puppy Paradox Letters
Hi, I’m Susan with America’s Fairy Dogmother. I provide in-home dog training services, and today I received 483 requests from overwhelmed puppy parents - families juggling work, life, and a brand-new puppy. I help puppy parents raise happy, well-behaved dogs through simple, structured guidance. Start with the 10 Good Puppy Steps: Good Puppy Step 1: Red Light: Stop! Consult with a Veterinarian and American Kennel Club Dog Trainer before getting a puppy. Good Puppy Step 2: Yellow Light: Caution! Create a monthly Puppy Budget. Planning ahead reduces stress and ensures long-term care. Good Puppy Step 3: Green Light: GO! Get experience working with dogs, whether you’re new or experienced. You’re not alone. Puppy parenting gets easier with the right plan. What’s been your biggest puppy challenge so far?What’s a non-negotiable work/life boundary you have?
What’s a work/life boundary you’ll never compromise on? And how has it helped running your business? In this episode of Masters of Home Service, WiringByron and KellyUGuerrero get into: Why working late is usually a systems problem, not a time problem Letting go of the need to always be available and learning to delegate Small boundary changes that actually protect your health and time Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
April Misses → May Wins: Let’s Hold Each Other Accountable 💪
Hey everyone 👋 As April wraps up, I thought it’d be a good idea to hold each other accountable and actually move things forward — not just talk about them. Let’s do a quick reset together: 1. What’s ONE thing you didn’t complete in April? (No excuses — just call it out.) 2. What are FOUR things you want to get done in May? Keep them realistic and actionable. The goal here isn’t perfection — it’s progress. If someone in the group can help you get one of those things done (whether it’s marketing, systems, Jobber setup, automations, ads, etc.), speak up. There’s a lot of experience in here — use it. Let’s also come back at the end of May and check in: What got done What didn’t What needs to change Most people stay stuck because they move alone and don’t stay accountable. Let’s change that. Drop your April miss + your May 4 below 👇
