The daily calculations are wrong. We have some jobs that are billed at the first of the month for all the visits upcoming so the calculations are not right. How can we get the correct daily calculations while keeping the billing the same?
Hey Matt, thanks for joining the community! There could be a few things going on and curious if others have experience and tips! Please also reach out to our Success Team so we can help troubleshoot—we're here to help! Just click the? at the top right of your Jobber account to start a live chat, or give us a call at 1-888-721-1115 ext 1.
MattCheezy rebecca We are having similar issues, which I believe are reflected in the Visits report. The problem appears to occur when you have recurring jobs, and update pricing. We have a cleaning biz and many recurring jobs (biweekly, monthly, etc.). We recently did a round of price increases, and updated the hourly rate on several jobs. The Visits report then displays the updated price on ALL visits, future or completed. We are still looking into this more, as I just found another recurring job that is displaying the updated price for all 2025 visits for that customer, BUT it displays a different, even higher price for all completed visits in 2024. Support has told me that the report is working correctly, but it's objectively a bug. Completed visits should not show different pricing! This really screws around with accounting and forecasting.
