Forum Discussion

HUGEHandyman's avatar
HUGEHandyman
Jobber Ambassador
25 days ago

Business Phone Number - Who's Should You Use and How Should You Use it?

When it comes to phone numbers, I treat the Jobber phone number as an “automation line,” not my primary business number. I use it for all the built-in Jobber automations—invoice/receipt texts, appoin...
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Bnorton23's avatar
Bnorton23
Contributor 2
13 days ago

We use Quo (formerly OpenPhone) and it works well. I love how we can switch the call flow so when my office manager is out the calls come to me. I can also set it to ring both of us at the same time or after say 15 seconds if she doesn’t answer then it comes to me. Many options for call flows! 

VanIsle's avatar
VanIsle
Contributor 2
9 days ago

I'm also using Quo and curious if your customers find it confusing when a reminder comes from a different number than your 'public' number? People here seem to be so wary of scams or illegitimate calls. Also, how do I turn on notifications for those incoming messages on my iphone? (from the dedicated Jobber number, not my Quo account). Thanks!

 

  • Bnorton23's avatar
    Bnorton23
    Contributor 2
    9 days ago

    Honestly, we did it backwards. We started out years ago with PocketSuite and used their number as our public business number. When we switched to Jobber, we changed our main number to the Jobber dedicated number, which I really wouldn’t recommend. Once I realized we couldn’t make outbound calls from the Jobber number the way we could with PocketSuite, we added Quo. We should have made Quo our business number…

    In your case, though, I think it would actually be simpler to just let clients know that messages and reminders will come from Jobber. I’ve even been thinking about sending a card with my cleaners that includes a QR code clients can scan to save our contact info, including both numbers. 

    We’ve had some trouble getting notifications for Jobber. I went into my phone settings and set notifications to persistent so it stays on my screen until I read it. They still don’t always pop up but I also have it on my Home Screen so I can see notifications and I check it regularly. 

    • VanIsle's avatar
      VanIsle
      Contributor 2
      8 days ago

      Thanks so much for your quick response! We ported our number over from our previous provider to Quo, and continue to use it as our main number, so that hasn't been a problem. I think I will do what you are suggesting and just give the heads up that we have another number that reminders will come from. It's frustrating that we can't use our number exclusively, but it is a workaround of sorts. I haven't been able to get notifications to work properly yet etiher. Transferring everything over after 5 years in business has been a lot of work, but I see the potential!