Forum Discussion
Jobber AI Receptionist
Who else is using Jobber's AI Receptionist for overflow and after-hours support? We recently implemented it, and while it's not flawless yet, we're finding it to be a game changer compared to traditional voicemail. It's handling calls more efficiently and providing a smoother experience for both our team and clients. I’d love to hear how others are utilizing this feature, what has worked well for you, and what challenges have you encountered? Any tips?
8 Replies
I can't even figure out how to turn it on, so I'm glad to hear you have it up and running. I wish Jobber would make some of the new features a bit more user friendly. Instead, you need to click out to 100 different webpages to read about the specific feature and then go back into the CRM.
Doesn't make much sense from the users standpoint.We use it the same way. Have you found any of the voice options to have better pronunciation than the others?
I am currently not but after this post I am interested!! Thanks for bringing this to our attention.
I'm using it for my plumbing business and its great but I'm noticing one major flaw. In plumbing, a price cant be given over the phone because of so many variables. So I set up the booking to either be A: On-Site Assessment or B: Callback. The problem is, if a customer calls in and says "I'd like to schedule an appointment", the AI will ask all of the personal information but nothing about what's actually going on. So I have a booking with no idea what it's for. There needs to be options for mandatory questions. Even if it's one or two, that will clear up so much confustion.
I'm using it for my plumbing business and its great but I'm noticing one major flaw. In plumbing, a price cant be given over the phone because of so many variables. So I set up the booking to either be A: On-Site Assessment or B: Callback. The problem is, if a customer calls in and says "I'd like to schedule an appointment", the AI will ask all of the personal information but nothing about what's actually going on. So I have a booking with no idea what it's for. There needs to be options for mandatory questions. Even if it's one or two, that will clear up so much confusion.
We were using it and now we've put it on hold. I feel like it was decent and then started struggling. I would love to know if julie or someone could update us on how it's going on the back end. I assuming things are changing and it's always learning? Getting better? Maybe Jobber could keep us in the loop so I could fire it back up at some point.
Hey Cory! Bob, our Jobber AI expert, will reach out to you directly to learn more about your experience with Jobber's AI Receptionist. Keep an eye out for an email!
Thanks Julie, saw him reach out!
