How do you approach pricing when a client wants more than their budget allows?
How do you approach pricing when a client wants a high-end job completed but their budget doesn’t quite match the vision?
Forum Discussion
NJones HUGEHandyman ThatHandymanVan That is a very good question. In my experience, most customers want to know if there is any way they can save some money on a project. To be honest, we have all been in that position at some point—everyone appreciates a good deal when possible. When I approach these situations, I focus on helping the customer understand the value of the service being provided. I take time to compare different options and typically present them with a few choices using a “Good, Better, Best” approach. This allows the customer to see different price points and levels of service so they can make an informed decision. Sometimes we are able to stay within the customer’s original budget, but often the final option goes slightly over once they see the added value certain services or materials provide. Budget is certainly an important factor in most decisions, but I have found that when customers clearly understand the value of the work being done, many are willing to invest a little more to ensure the project is completed properly and delivers better long-term results.