Forum Discussion

lamadrina's avatar
lamadrina
Contributor 3
23 days ago
Solved

How to handle the "chatty client" without blowing your schedule

You listened, empathized, customized, delivered, impressed and built their trust. Now you're on site with your crew and the client starts giving you a 45-minute recap of their neigbor's kids. H...
  • MTLcontractors's avatar
    MTLcontractors
    22 days ago

    Acknowledge, reconnect, refocus.

    I like to acknowledge the fact that they're comfortable sharing with me. "This isn't something I hear from every client, but that just goes to show the good relationship we have!"

    I invite them to connect in a different way. "You should hit me up on social media!"

    Finally, I bring the focus back to work. "I wish it was my day off, I could listen to you talk all day! Unfortunately, I gotta get back to work. This has been a pleasure!"

MTLcontractors's avatar
MTLcontractors
Jobber Ambassador
22 days ago

Acknowledge, reconnect, refocus.

I like to acknowledge the fact that they're comfortable sharing with me. "This isn't something I hear from every client, but that just goes to show the good relationship we have!"

I invite them to connect in a different way. "You should hit me up on social media!"

Finally, I bring the focus back to work. "I wish it was my day off, I could listen to you talk all day! Unfortunately, I gotta get back to work. This has been a pleasure!"