Customer Q: With ACH do we, as the contractors get complete payment? Or just part of it?
Answer: (Hopefully I am understanding this question correctly - let me know if not!) When your customer pays via ACH Bank Payment, you receive the entire amount they've paid into your account. There is a 1% fee for this payment method. If you toggle on partial payments on an invoice, your customer can opt to pay the invoice amount across different payment methods (ex: split between two different credit cards, or part credit card and part ACH payment). They could also only pay for part of the overall total. However, they will still receive reminders that they have an overdue invoice until the entire invoice amount has been paid. You can find more detailed instructions with screenshots here: https://help.getjobber.com/hc/en-us/articles/360033907753-How-to-Collect-Payment-on-an-Invoice#h_01JBYN7A460W8TE1WGJ4JBB2Y9Customer Q: Is there any plans for customers to be able to pay an account balance...
Question: Are there any plans for customers to be able to pay an account balance vs charging their CC or using ACH a couple times per invoice? Answer: Hopefully we are understanding your question correctly, but Jobber doesn't currently offer negative account balances to then be collected at one time. Let us know if this does not answer your question, or perhaps provide some more detail on what exact workflow you are looking for. We are happy to pass your feedback on to our team.Customer Q: Can I send an invoice for a specific amount to be paid by ACH even if I haven't...
Question: Can I send an invoice for a specific amount to be paid by ACH even if I haven't entered all of the data for the quote or estimate throughout the project? Answer: You still need to create a full invoice to collect payment. If you're using progress invoicing, you could specify a % or $ amount based on the job total, to be sent to the customer as an individual invoice. Or, you could tell your customer to simply pay a certain dollar amount of the full invoice via partial payments. Hopefully this answers what you were asking - please reply back if you need more clarity!Customer Q: For credit card & ACH payments can there be an auto option to add the processing fee...
Q: For credit card & ACH payments can there be an auto option to add the processing fee to the customer's payment screen instead of the business adding the fee and charging it out? Answer: Jobber does not have an automated way to add a surcharge/convenience fee to invoices currently. It is against legislation to add a convenience fee/surcharge in many states, and additionally, a surcharge cannot be added to a debit card transaction anywhere in the United States. Since Jobber Payments allows you to accept both debit and credit cards, we are unable to offer this automation as a feature. An alternative recommendation would be to look at the fees associated with accepting credit and debit card payments as an “overhead” expense, the same way you’d look at how much you’re paying for fuel over the course of a month or year. Your overhead costs are then worked into the prices for all your services. To determine what is best for you and your business, I might recommend seeking some guidance from another business in your state/area.