Customer Q: We require prepaid invoices for most of our services and most of our jobs are...
Question: We require prepaid invoices for most of our services and most of our jobs are anytime jobs. Can these features be set up for prepayment so we don't have to get a request, send a quote with 100% deposit, etc? Answer: We don't currently offer prepayments within Jobber. Thank you for providing this feedback on how we can improve to better suit your needs - please keep doing that! We are always looking to improve our offering for home service pros, and will definitely pass your feedback along to our team.Customer Q: With ACH do we, as the contractors get complete payment? Or just part of it?
Answer: (Hopefully I am understanding this question correctly - let me know if not!) When your customer pays via ACH Bank Payment, you receive the entire amount they've paid into your account. There is a 1% fee for this payment method. If you toggle on partial payments on an invoice, your customer can opt to pay the invoice amount across different payment methods (ex: split between two different credit cards, or part credit card and part ACH payment). They could also only pay for part of the overall total. However, they will still receive reminders that they have an overdue invoice until the entire invoice amount has been paid. You can find more detailed instructions with screenshots here: https://help.getjobber.com/hc/en-us/articles/360033907753-How-to-Collect-Payment-on-an-Invoice#h_01JBYN7A460W8TE1WGJ4JBB2Y9Customer Q: Is there any plans for customers to be able to pay an account balance...
Question: Are there any plans for customers to be able to pay an account balance vs charging their CC or using ACH a couple times per invoice? Answer: Hopefully we are understanding your question correctly, but Jobber doesn't currently offer negative account balances to then be collected at one time. Let us know if this does not answer your question, or perhaps provide some more detail on what exact workflow you are looking for. We are happy to pass your feedback on to our team.Customer Q: We require prepayment for most jobs. Is this an option...
Question: We require prepayment for most jobs. Is this an option so we don't have to do a bunch of back and forth with the client? Answer: We don't offer subscription or prepayment of services to be delivered as feature in Jobber currently. There are a few workaround options - I would recommend reaching out to our support team at support@getjobber.com to ask for a recommendation. Thank you for providing this feedback to tell us how we can better suit your needs - please keep doing that. We’re constantly looking at suggestions from our customers, and we will share this feedback with our team.Customer Q: With progress invoicing, if a job gets closed before it is invoiced in full...
Question: With progress invoicing, if a job gets closed before it is invoiced in full, does it create an invoice reminder? Answer: Yes, the customer will still receive a reminder to pay the remaining balance on the invoice, according to the payment schedule you set with Progress Invoicing (regardless of the status of the job within Jobber). The customer invoice payment reminders are independent of job status.Customer Q: Do you have to use ACH for partial payments or can you do it with a credit card?
You can accept partial payments with ACH or credit cards. To enable partial payments, you simply need to toggle the option on for any invoice where you want this option. (Whereas ACH is a universal setting for all invoices, partial payments can be set on an invoice-by-invoice basis).
