Recent Discussions
CASH-BASED Companies: Handling "Bad Debt"
I have a question for other companies set up with cash-based accounting, regarding how to handle old unpaid invoices. Since we cannot write off bad debt as accrual-based companies can, how do you process it? I want to clear these unpaid balances out of our Jobber & Quickbooks open invoice reports (since they are so old and were sent to collections), but I still want to be able to see if a previous customer did not pay his/her bill. If I use the "Bad Debt" line item (that I think was a default in Jobber) it shows up as an expense on our P&L, which is not correct.Jobber Payments w/ Accounting Tools
Hello Community! I just enabled Jobber Payments hoping to centralize everything invoicing inside the tool however, I am stumped with the deposits. For example just using simple numbers. I invoice for $100 and my deposit is < fees. In QuickBooks, my deposit doesn’t match the total of the invoice paid. Before Jobber, I was using QuickBooks’ payment processing and I would charge the same $100 and get the deposit of $100 and have an expense fee deducted from my account. This allows you to match your deposits to invoices and keeps IMO your accounting clean. I cannot be the only one with this issue. Thoughts from the Community?
Short Code for Client Hub?
I'm building a subscription service "house cleaning lite" business using Jobber. Jobber isn't really built for this (but I think it should work on doing so, as subscription services are growing like crazy!) I've found a way to skip the "Quote" part of the process - we have flat fees for our services, so this extra step was keeping people from completing the purchase process. So when I get a request, we turn it straight into a job. But I want their payment information updated in the Customer Hub before we go out, so that their card is automatically charged upon completion of the work. Ideally? Jobber would create an ability to capture payment info on the Request form, adding it to the Client Hub in that first step. If someone completed the form, they would be my customer. For now? I really can't understand why there isn't an "Insert Variable" shortcode for the Client Hub. I have to use the full code in my Job confirmation email, and it looks clunky and ugly. Support, can you fix this? Other folks, how do you handle this? Thanks for any help.Advice adding the credit card service fee to invoices
Hello Jobber Community! I'm an operations contractor for a Denver-based tree care company, and I'm hoping to crowdsource some insight... Does anyone have advice on how to best navigate charging clients for credit card processing fees? I actually just discovered today that it is not illegal in the state of Colorado (as well as many other states) to add that 2ish% credit card service fee to invoices, and I’m hoping to hear your experiences or strategies. Currently, Jobber doesn’t have a feature to automatically apply a designated service fee when clients choose to pay with a credit card through the digital invoices we send. This creates a few challenges: We’d need to ask the client ahead of time how they plan to pay so we can manually add the service fee to their invoice. Totally fine.. except... If they tell us they want to pay by credit, but decide to pay by debit after they've been invoiced, it creates an administrative mess—we’d have to issue a refund, send a new invoice, reverse transactions in QuickBooks, and add weeks to securing that revenue once and for all. Woof. How do you all manage this in your business? Do you: Absorb the cost of credit card fees as a business expense and increase the cost of your services? Offer a “cash discount” instead of a service fee? Use another tool or workaround to handle these situations? My goal is to make sure we're being as transparent as possible with our clients, continue offering competitive bids, protect our revenue, and keep our administrative overhead as lean as possible. Any advice or insights would be super helpful! Thanks in advance for sharing your thoughts!
Let’s Talk Invoice Follow-Ups—Email or Text?
Hi, Home Service Community! I’m Susan, owner of The Wheelbarrow Gardener in Edmonton 🌸. Keeping up with invoicing is crucial, and Jobber has made it a breeze! But I’m curious: "When it comes to invoice follow-ups, do you prefer using Jobber’s email or text feature, and how often do you send reminders?" I’ve found emails work well for most of my clients, but I’m considering trying texts for quicker responses. I’d love to hear what’s worked best for your business!
