Recent Content
Schedule
Hello community, we have an average of 150 jobs on our schedules every day, how do i get to put all the jobs on jobber and have a daily view before assigning to a tech, I perform the dispatching role and we have to use a different schedule , like outlook to se all our schedule at one time, but we would like to use jobber, the only problems is that assigned jobs don't fit on that little window on the left.
Short Code for Client Hub?
I'm building a subscription service "house cleaning lite" business using Jobber. Jobber isn't really built for this (but I think it should work on doing so, as subscription services are growing like crazy!) I've found a way to skip the "Quote" part of the process - we have flat fees for our services, so this extra step was keeping people from completing the purchase process. So when I get a request, we turn it straight into a job. But I want their payment information updated in the Customer Hub before we go out, so that their card is automatically charged upon completion of the work. Ideally? Jobber would create an ability to capture payment info on the Request form, adding it to the Client Hub in that first step. If someone completed the form, they would be my customer. For now? I really can't understand why there isn't an "Insert Variable" shortcode for the Client Hub. I have to use the full code in my Job confirmation email, and it looks clunky and ugly. Support, can you fix this? Other folks, how do you handle this? Thanks for any help.
Do jobs ever go missing from the calendar?
Hey guys, every few days we find out a job went completely missing in the calendar after completing it. The client messages us saying that they didn't get their invoice so we look into it and the job went missing.. the weird part is the timesheets show the employees clock in time but the job is missing from the calendar. Has anyone else experienced this?Setting up rounds for lawn applications
Hello All, Jim from Paramount Turf Company here. I am 50 days in with Jobber and preparing for a new service line we offer at PTC with lawn applications starting in 2025. With that said, I have experience with other software companies when it comes to setting up a multiple round application program but was curious how you all do it within Jobber. Jobber client service team has been great with their one-on-one consultations and have been super helpful but would like to talk to someone in my industry in how you all set up your multiple rounds and how you schedule it. Would love to connect with some of you if you would be willing to talk some shop! Thank you in advance!!!
Invoice reminders on Jobs I get paid cash
I've been using jobber for 2 years now and there is a problem that I have just been dealing with. 90% of my jobs I get paid in cash. And at the end of every month I have a 50-100 invoice reminders that I have to drag and unschedule once every month it takes me about 20 minutes. Is there an option that I am unaware of to remove invoice reminders? If there isn't an option can the developers create something like that. I'm sure it would be very helpful for current users.
Non billable hour tracking in Jobber (time clock workarounds)
I use Jobber and am finding the Time Clock feature too limited for my needs. While I don’t plan on switching from Jobber any time soon, I wanted to reach out to the community to see what others have done in this situation. I can’t imagine I’m the only one facing this issue. My main concern is that the "General" time clock category hides too much information. Having only the options for clocking "Job Time" or "General" time leaves a lot of room for error, in my opinion. For example, when a team member has a slow day and completes various "overhead" or "non-billable" tasks, it all gets lumped under "General" time. For our company, these tasks include picking up chemicals from a supplier, fixing a headlight on a truck, delivering door hangers, etc. Relying on team members to make their own notes after the fact or expecting an admin to remember these details later feels unsustainable. If we see that a team member has clocked 5 hours on a job and 3 hours under "General" time, it could easily be mistaken for them simply forgetting to clock out for the day. My team is small, but I imagine this issue is even more pronounced in larger teams. Can anyone suggest workarounds or solutions they’ve found? Maybe I need to put more focus on verifying these manual adjustments, but that feels quite labor-intensive. Thanks!
LANDSCAPERS: Let's unite on best practices...
Calling all landscape home service companies! We are a full-service landscaping company doing everything from irrigation, fertilizer and lawn maintenance programs to large projects. We've used Jobber for about 6 years and 'figure it out' as we go but tend to have to do a lot of manual work and workarounds. Wondering how others in the biz are best using Jobber and what kind of administrative help you employ to help manage it. For us... we have 3-4 people dedicated in the office at all times. We have 2 people dedicated to scheduling services and customer service for existing clients. We have another dedicated to billing daily, and another for administrative support to strictly field new requests and ensure people are being responded to. We use Trello to help manage all the tasks and customer status. It's a lot to manage. There's a lot of room for error. Setting up jobs is very manual. Scheduling can be pretty manual despite knowing there are ways to mass schedule in Jobber. Tags get super messy and are only so reliable. There isn't a great way to enforce good notes from techs in the field. Job Forms are only really for customer leave behinds and don't help with billing so the open notes field is really the only way to gather info from the field for invoicing... Interested in whatever others have to share that are really working for them!
