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What is your favorite feature in Jobber? Why?
I'll go first. My favorite feature in Jobber is probably the new quote templates. This makes our selling process so much easier. It's also easier to train new sales people because we don't have to teach them how to write an entire quote. We can just teach them which template is best for the job, they are bidding.
Google Reviews Not Syncing to Website
Hi. I've set up my website using Jobber's website builder and connected it to my Google Business Profile to display customer reviews as testimonials. The issue: When I first published the site, it pulled in my Google reviews perfectly. However, as new reviews come in on my Google profile, they're not syncing to the website - it's still showing the same number of reviews from when I initially connected it. My questions: Is this a known limitation, or should the reviews sync automatically? If they don't auto-sync, is there a manual refresh button or process I'm missing? Has anyone else experienced this, and if so, how did you resolve it?
Up Your Follow-Up Game & Win!
I hear a lot of business owners and leaders talking about "getting leads". Don't get me wrong, leads are important. However, what you do with those leads is more important. When you get a lead, how long does it take you to reach out and make contact? Did you know that your chances of closing that lead as a customer drop drastically if you do not make contact in the first minute or two, in many cases. Your customers are able to click and learn about your competitors very rapidly. If you are failing at "speed to lead", you are likely missing clients. How many times do you follow up? For how long? I suggest following up "until you get a solid yes or no". That lead is a client until they prove themselves otherwise. The only way you know they are not a client, is to hear that actually say "no, I am not interested". Until you get that no, they are still a potential yes. If it takes 10 follow-ups or a year, keep trying. You never know if that potential client has had a change in life condition that makes your services more or less relevant over time. Don't give up. Follow up on your leads. And don't just text ..... GET ON THE PHONE!
How To Prevent New Client Requests from Being Mixed Into My Campaign List in Jobber?
When I build and distribute a campaign all my clients that were on the email list become newly updated and the persons that just sent a Request yesterday are integrated in the new mix and jumbled and forgotten. Is there a way to send a campaign and maintain everyone's date and order?
Are you Sleeping on Jobber's Add-Ons?
Guys! i just want to say - DO NOT sleep on all the extras! I've been feeling like i wasn't getting a lot out of Jobber as I was only using it as a scheduling and invoicing platform, but I've been quite focussed on scaling my cleaning company lately, so i decided to start using more features Jobber has to offer... Im impressed! I didn't know i was missing out on so much! the email marketing, referrals, and google analytics are incredible! worth every penny! I've seen mixed reviews on the AI receptionist... should I add that on as well? I do Google LSA (pay per phone call) and I'm a bit nervous about having AI take those calls...
MASS TEXT
I know this has been asked before in different formats. I am asking again to provide more data points. I have spent HOURS sending out updating text messages (as email campains tracked by both mail chimp and other CRMs i have used) its about 20% open rate and about a 95% open rate with text. I have talked with everyone of my customers (i have over 500 as of this point for context) only 5 have ever said they prefer email communications. That is my opportunity i present. Lets get the 95% user rate. I do use the emails as it is very useful BUT please add a way to click on more than one customer and send them a text individually. My last system i used I paid less than half that Jobber costs (and jobber has many features that are cool and can be useful but day to day.....) and this was there and worked pretty seemless. With the client hub if that was a feature it would then be perfect. SO if that can be put in the pipeline, that would be great.Anyone Tried Jobber’s New Get Noticed Score Tool?
Hey Jobber community! Jobber just rolled out a new free tool called https://tools.getjobber.com/score/GetNoticed to help analyze your online performance in seconds. It helps you: Find your Google Business Profile See how your business shows up online Get a personalized action plan to improve your visibility All you need to enter is your company name, zip/postal code, and industry, and it gives you instant insights. Has anyone here used it yet? I’d love to know: Was it easy to use? Did you find the action plan helpful? Did anything surprise you about your online presence? Do you think it needs polishing? Drop your experiences or thoughts below!
