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How to disconnect financials from texting
I have found an issue that I think would be very easy for Jobber to fix, but is currently super annoying in my business. I want my team members (technicians) to have the ability to text our customers while in the field. However, in order for them to have access to that feature, I have to also give them permission to see the financial details of each quote/job/line item etc. If I shut off their access to see the financial details, then they also automatically have their texting access taken away as well. I see no reason why those features need to be tied together. How can I send this request up the chain with Jobber ASAP to see this change made?
What tools are anyone using for team communication?
The internal communication in Jobber is not robust enough for multiple team members, especially when we may be working on the same customer/job at different times. Features needed: - ability to mention/tag other team members so they are notified of the comment or message - keeps the communications "within Jobber" at least in knowing which customer the communication pertains to Is there a 3rd party tool/plug in that anyone has found useful for this need? Or even better, Jobber team, is there any plan to deploy this as part of a standard feature?
Jobber Training
We’ve been using Jobber for a few years now, but the office manager who originally led the transition has since moved on. As the owner, along with her full-time replacement, we both feel that we’re only scratching the surface of what it can do. We really like the platform but believe we’re underutilizing it and would benefit from some in-depth, recurring training to help us make the most of its features. Is that something your team offers?
Requests, 6 months in
Hey everyone, we've been on the Jobber train about 6 months now so I though it might be high time to share our requests for the platform thus far, as it relates to our business (Electrical services, primarily project work) Add a dedicated feature requests category to this forum. It would be great to have people upvote on the features they want to see most, also allows other users to see what common pain points there are. Timesheets Add ability to view time by job AND custom date range. For large jobs we need to pull monthly hours for billing. Would also like to see general hours vs project hours by month to generate a labour efficiency KPI. Add option to make time billable/non-billable, push directly into invoicing. Add vacation/time off/breaks Add overtime and Stat rules (currently I dump the raw CSV data into a google sheet and it figures out the overtime for me before I run payroll). Change Management Add ability to create an estimate within an approved job with an additional approval mechanism for the purposes of change orders. This is VERY clunky to manage right now. HousecallPro has a "sub-job" feature, where you can add additional jobs to a project with dependencies on the "core" job. Manual triggers for reminders I'd like to be able to rip through my overdue invoices and 1-button hit them with a reminder. I know some people don't need reminders, and some do, some I may have already spoken with on the phone. The automations and templates are built, just give me a button to trigger them manually right from the invoices page. Visits Ability to batch add "x" amount of visits to the job. Unscheduled is fine, I can drag and drop them from schedule view later. Ability to add visits directly from the schedule view, just like new job, new task, new event, etc. I want a "New Visit" and then I just choose the job from a dropdown. Ability to attach time required to visits instead of start/end time. Good for drag and drop. Payments I'm just about ready to turn this off. I need to hide payments completely from the client hub. I have "allow payments" turned off, but clients can still add a card on file, and thus I don't have an opportunity to stickhandle the additional fees. Other PRICEBOOKS: Multiple/categorized pricebooks, customizable permissions depending on role/department. TASK LISTS: Job or visit level task/checklists. We currently have to use companycam for this. We need the ability to walk the job with the production crew and create a daily/visit/job based checklist for the daily tasks. These are the main pain points for now in an otherwise wonderful tool. Jobber has really helped me offload some of the mental loading required to run multiple staff/crews. I'm intrigued by the upcoming Jobber Now event, as well as the earlier surveys that were sent out (relevant to many of my requests). Thanks!
