Winning more work is one thing. Getting paid quickly is another. In our recent webinar, Fill Your Calendar. Fuel Your Cash Flow., we sat down with home service pros and explored how they’re attracting more work, creating better customer experiences, and improving their cash flow. 🌟 What would you like to know about using Jobber Marketing or Jobber Payments? Drop your questions below, and our experts will jump in to share insights and practical tips! 👇

Q - Is there a way to have the jobber fee taken out after the payment has been deposited, instead of before?

Q - How do you deal with a verbal confirmation of work vs. the signature in jobber of the client hasnt signed the quote or approved in jobber

One way we worked around this is we simply added the card fee to every service across the board. Its basically worked into our rate. That way the client doesn't have to choose between fixing something and not because the card fee is too high. We eat the fee, but we are adjusting so that eating it doesn't affect us at all.

Every client we provide services for MUST sign off on our terms and conditions/quote before we convert the job onto our schedule. We will not service without a signature.

I add the fee in manually. Been doing that for about a year now. I just add it as a line item and state what it is clearly and it has never gotten pushback from my customers. I’m also a fence contractor and those fees can be pretty high. I gave a discount last year on my last job of the year and the fees completely wiped the discount.

Ask an Expert! How do I use Jobber Marketing & Payments to grow my business?

63 Replies

xueming
Jobber Product Team
11 days ago
Q - Rosie, the referral bonus only when the referred customer does recurring service?
- roselvaggio
  Jobber Ambassador
  11 days ago
  Nope! We aim to provide a killer first impression on that first initial service. $50 off of that! We nurture the client journey from there :)
xueming
Jobber Product Team
11 days ago
Q - Are there any secrets Rosie and Stephen can share to getting people to follow through with clicking the Google review link that Jobber sends out automatically after the job is complete? We send them out as well but not as many clients take the time to fill it out, despite communicating their happiness with our service.
- roselvaggio
  Jobber Ambassador
  11 days ago
  Personally asking the client, keep it human. Incentivize your staff to do the same!
xueming
Jobber Product Team
11 days ago
Q - Rosie, what do you give for a bonus when an employee is mentioned?
- roselvaggio
  Jobber Ambassador
  11 days ago
  $15 for five-star reviews mentioning their name, $20 if there are photos attached.
xueming
Jobber Product Team
11 days ago
Q - can you pick the cadence of automated follow up on invoices? if so, how?
- StephenJobe
  Contributor 2
  11 days ago
  Day 1 and Day 3 for auto.
  On Day 3 and 5 we do in person. After that late fees begin.
  Usually gets solved pretty quick after that.
xueming
Jobber Product Team
11 days ago
Q - Yes, I need about 25 to 30 users, and paying for individual subscriptions seems ineffective and expensive compared to the annual fee
MarcA
Jobber Product Team
11 days ago
Q - when will we have automated text follow ups or campaigns? 6,9,12 months, 2 years?
- MarcA
  Jobber Product Team
  11 days ago
  Are you talking about marketing campaign, or automatic job followups? Text marketing campaigns is something that the Product Team is definitely aware of. However, the data we have suggests that customers are open to reminders and job-related texts, but not so much on marketing campaign texts. Does that match what you see out there?
xueming
Jobber Product Team
11 days ago
Q - I would love to see the ability to add tags to reports. so that I can filter by it. Is anything like that on the horizon?
xueming
Jobber Product Team
11 days ago
Q - Will a recording of this event be available ?
MarcA
Jobber Product Team
11 days ago
Q - Stephen, how difficult was it to set up the second location with Google? It seems to be really difficult to do this in our location in Ottawa.

Forum Discussion

Ask an Expert! How do I use Jobber Marketing & Payments to grow my business?