I’d hand off customer scheduling, dispatching and follow-ups. I spend a lot of time confirming appointments, answering messages, coordinating arrival times and chasing approvals. Having someone handle that would free me up to focus on service calls, quoting bigger jobs and growing the business.
I'd start with confirmations, approval reminders and arrival updates. Send the arrival message when the tech actually heads out, and stop approval reminders as soon as the customer answers. Keep dispatch decisions with you initially, but let routine messages run from the job status. That should cut down the chasing without handing over the whole schedule at once.
