I'd say invoicing and chasing customers when they owe us... It's so difficult to get customers to pay within the terms. Right now we kind of have a difficult time alerting the customer the job is complete. We really should have the guys walk up to the door, walk through the property, and hand the customer an invoice before they leave. Then say "We can take a check, cash, card or Venmo," and take the payment right then and there. But our guys tend to just leave and then text the customer like 20 minutes later that they're done. It's not a great business practice and I'm trying to stray away from our current process...
