What's the One Process You Refuse to Automate in Your Business?

Running a home service business means constantly juggling crew schedules, client quotes, change orders, and follow-ups. While tech and software can handle a massive chunk of the daily grind, most seasoned pros still have at least one hands-on process they insist on keeping personal.

​For some, it's walking the job site for the final walkthrough. For others, it's making the initial phone call to build rapport, or personally handling custom quotes for high-stakes projects.

​Where do you draw the line between software efficiency and the personal touch?