Forum Discussion

PestFreeCanada's avatar
PestFreeCanada
Contributor 5
7 days ago

A site for service pros to rate a customer?

I had a thought the other day about a website to rate a customer experience. A way for us home service professionals to rate an experience with a client and either warn others about a bad client or leave praise for them. A customer should not have to deal with an unprofessional, dishonest, sloppy service provider. And a professional should not have to deal with a rude, aggressive or shady homeowner. Also, knowing you are going to walk into a welcoming home with a great client, can make that drive in to work very pleasant.

Why should a homeowner be allowed to not pay us? Or talk down to us and try to walk all over us? Just as a homeowner should not be have to pay for something from a "professional" who takes their money and disappears? It's like dealing with a child, you wanna act up and be rude? You aren't going to get what you want acting like that.

Reviews, reviews, reviews...I hear that all day about how important they are to a business. Just as important to a business owner would be getting paid for your work, not being harassed, safe working conditions and have a nonconfrontational day at work.

I am not sure if there would be legal considerations to this as we have been hired by them to complete the work, but I have had a few clients that I would love to warn others to stay away from.

I wonder what others think about this idea.

1 Reply

  • HUGEHomePros's avatar
    HUGEHomePros
    Jobber Ambassador
    4 days ago

    No offense - I think this would be a waste of time and resources. Sure there would be exceptions but generally this would just turn in to just a place to complain about bad customers and probably not talking about good people. Customers aren't going to give two thoughts about changing their behavior because we all got together and tried to rate them. This tool would need to be adopted on such a wide spread level for it to be useful, and I feel like the juice would not be worth the squeeze. You probably need millions just to dump in to development, then in to marketing for this to be somewhat useable.

    I may be wrong, but it sounds like we are looking for a way to better vet customers. In my opinion, the best way to do this is with a solid discovery call where you spend a few minutes getting to know them and what their problem is instead of a canned phone call where you are looking for an opportunity to plug your services. You're a pest control company so that's lower tickets, so I'd imagine the onboarding timeline is probably faster than my business. That being said, I still think we need to take a deep breathe and listen to what these people are saying, build better processes, build better contracts, and always take a credit card on file.