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Sophiera's avatar
Sophiera
Contributor 4
23 days ago
Solved

At what point did you stop thinking like a tradesperson and start thinking like a business owner?

Over the past year, I've noticed a shift in how I think about my business. In the beginning, my focus was almost entirely on doing great work for my clients. While that's still my top priority, I've found myself spending more time thinking about systems, branding, pricing, marketing, networking, and building long-term relationships.

It made me realize there's a difference between being good at what you do and learning how to build a business around it?

For those of you who have been in business for a while, was there a specific moment or lesson that changed your mindset from simply doing the work to intentionally building a business? Looking back, what had the biggest impact on your growth?

  • For me, the shift happened when I realized my business couldn’t depend on me being the one doing the cleaning every day.

    Early on, I measured success by how many homes I could clean in a week. Today, I measure it by how well our systems, leadership team, and customer experience perform without me being involved in every decision.

    That mindset changed everything. I stopped asking, “How do I get more work done?” and started asking, “How do I build a business that consistently delivers great work?”

    That meant investing in processes, leadership, branding, pricing, training, and technology. Ironically, spending less time cleaning and more time building the business is what allowed us to grow from just me with a mop into a multimillion-dollar company with a team approaching 30 people.

    Being great at your trade gets you started. Learning how to build systems and lead people is what allows you to scale.

23 Replies

  • PestFreeCanada's avatar
    PestFreeCanada
    Verified Community Coach

    This one hit home! I think about this everyday. Am I running a business or am I just an owner/operator? Are my skills transferable to my technicians, and I can think about growth and branding and building, or should I just stay in the truck and keep doing what I am doing? 

    I would love to read more comments from some others on here. This is a great question!

    judithvirag​ WiringByron​ MTLcontractors​ I'd love to hear some of your opinions on this one.

    • WiringByron's avatar
      WiringByron
      Verified Community Coach

      It's the way I'm wired, I truly don't understand the owner/operator mentality. (and I really dislike them in my area haha) Every journeyman electrician thinks they can buy a van and charge $100 an hour and own a business.... 

      You always hear the saying "you own a job, a really **bleep** job that you made for yourself" 
       

      I'd love to hear from someone that stayed a owner/operator and the good and the bad that went along with it. 

      • Sophiera's avatar
        Sophiera
        Contributor 4

        I'm actually one of those owner operators, although I can definitely see the appeal of building a team over time.

        For me, staying hands on has allowed me to keep a close connection with my clients and continually refine my craft. The challenge is that there are only so many hours in the day, and eventually you realize the business can't keep growing if everything depends on you.

        I don't think either model is right or wrong. It really depends on what kind of business and lifestyle someone wants to build. Personally, I enjoy the creative side of my work too much to ever step away from it completely, but I also recognize the importance of building systems and eventually adding the right people so the business can continue to grow.

        It's been interesting reading everyone's different perspectives on this.

    • MTLcontractors's avatar
      MTLcontractors
      Verified Community Coach

      I haven't figured it all out in my 20+ years in business, but gimme another 20 years and I'm sure I'll have it! 

      For me it was when I was pulling my hair out at 2:00 a.m. and lay down on the office floor because I wouldn't have had enough time to go home, sleep, then get back to the shop in time to meet the guys. As I lay on the cold concrete floor, I realized it was time to hire. 

      Next, I realized I needed systems. I had processes and procedures that existed only in my mind. I had to find a way to expound those and share the core values that I held internally. 

      A few years after that, I realized I need to hire people who were better than me at what I struggled with.

      To echo what roselvaggio​ said, being great at what you do is what launches the business. People and systems is what propels it.

  • WiringByron's avatar
    WiringByron
    Verified Community Coach

    For me this was a quick realization. What am I best at and what is most important for the company. The company is a living entity! So if you are the leader and the only one that can be working on systems, branding, pricing, marketing, networking then you need to do that. Your employee's aren't going to go do that stuff and they don't care about it like you do. They don't have the freedom to go do it either. 

    And this is a big hold back for a lot of business owners. Even years in they will tell themselves a story about why they still need to go to site and be on the tools and it really holds them and their business back unfortunately. 

    I would also add that if you join up with some business coaching this is going to be one of the first things you tackle. You must get off the tools and start working on the business. 


    • Sophiera's avatar
      Sophiera
      Contributor 4

      I really like your point about the business becoming its own living entity. That perspective really stood out to me.

      As a solopreneur, it's easy to stay focused on the work you're good at because that's what feels productive. I'm starting to realize that growing the business also means making time for the things only the owner can do, like building relationships, developing the brand, and planning for the future.

      Thanks for sharing your perspective. It's another good reminder that the business needs leadership just as much as it needs great work.

  • roselvaggio's avatar
    roselvaggio
    Verified Community Coach

    For me, the shift happened when I realized my business couldn’t depend on me being the one doing the cleaning every day.

    Early on, I measured success by how many homes I could clean in a week. Today, I measure it by how well our systems, leadership team, and customer experience perform without me being involved in every decision.

    That mindset changed everything. I stopped asking, “How do I get more work done?” and started asking, “How do I build a business that consistently delivers great work?”

    That meant investing in processes, leadership, branding, pricing, training, and technology. Ironically, spending less time cleaning and more time building the business is what allowed us to grow from just me with a mop into a multimillion-dollar company with a team approaching 30 people.

    Being great at your trade gets you started. Learning how to build systems and lead people is what allows you to scale.

    • Sophiera's avatar
      Sophiera
      Contributor 4

      I really like this perspective, especially the shift from asking, "How do I get more work done?" to "How do I build a business that consistently delivers great work?"

      As a solopreneur, it's easy to think growth means working longer hours or taking on one more project. Lately, I've found myself thinking more about building systems, refining the client experience, and creating a business that can consistently deliver the same level of quality as it grows.

      Your post was a great reminder that being good at your craft is what gets a business started, but building processes and thinking strategically is what allows it to grow. Thanks for sharing your journey.

  • mims01's avatar
    mims01
    Contributor 5

    this is one of the biggest transitions every entrepreneur has to make. Being great at your craft is what gets customers in the door, but building systems, relationships, and a strong brand is what allows a business to grow and last.For me, the biggest mindset shift is realizing that you can’t just work harder — you have to work smarter. Learning how to market yourself, understand your numbers, create consistent processes, and build trust with customers is what turns a skill into a real business.Growth happens when you stop only thinking about the next job and start thinking about the future of the company you’re building.

    • Sophiera's avatar
      Sophiera
      Contributor 4

      I really like your last point about thinking beyond the next job. That's been one of my biggest takeaways too. Building a business isn't just about delivering great work today, it's also about making decisions that create opportunities for tomorrow. Thanks for sharing your perspective.

      • mims01's avatar
        mims01
        Contributor 5

        Thank you, that means a lot. The biggest shift for me has been realizing that a business isn’t just built one customer at a time, it’s built through the systems, relationships, and decisions that create a foundation for the future. Appreciate you sharing your perspective as well.

  • judithvirag's avatar
    judithvirag
    Verified Community Coach

    Always these questions that are trying to peek into my very weak memory LOL.  I think for me it started with my first employee.  Once I had an employee I was responsible for picking them up (did not drive) and training them, checking their work.  I would do my quotes, invoicing and collection after hours.  I was on the broom until about 5 years ago and I slowly got off.  I have been in business for 17 years.  I tried to hire into an admin and supervisor position and promoted from within.   This did not seem to work well as it created interesting feelings around the promotion for both my cleaners and the promoted employee.  Once I had a good admin I really started towards more running the business rather the business running me.  

    • Sophiera's avatar
      Sophiera
      Contributor 4

      Thank you for sharing your journey. I really appreciate that you included the challenges along with the successes.

      Your experience with promoting from within was especially interesting. It reminds me that growing a business isn't always a straight line, and sometimes the best lessons come from trying something that doesn't work the way we expected.

      I also liked what you said about finally having a good admin and feeling like you were running the business instead of the business running you. That's a goal I can definitely relate to. Thanks for sharing your experience!

    • Sophiera's avatar
      Sophiera
      Contributor 4

      I think we're all there with you. Thinking is what got us into business, and thinking is what keeps us moving forward. You could say we're a group of constant thinkers... and probably overthinkers from time to time too! 😄

    • mims01's avatar
      mims01
      Contributor 5

      That’s a sign you’re thinking like a true business owner. The fact that it’s on your mind every day means you’re focused on growth and building something bigger than just a job.

  • Jemonji's avatar
    Jemonji
    Contributor 3

    I used to think working harder was the answer. Then I realized I was becoming the bottleneck. Every decision, every phone call, every problem came through me.

    Now I’m trying to build systems that can do the heavy lifting instead of relying on me to. It’s slower at first, honestly. But I think that’s how you build a business that lasts instead of just creating yourself another job.

    • mims01's avatar
      mims01
      Contributor 5

      That's the difference between owning a job and owning a business. Hard work gets you started, but systems are what give you the freedom to grow. 💪

    • Sophiera's avatar
      Sophiera
      Contributor 4

      I really like this perspective. I think a lot of us start out believing that working harder is the answer because, in the beginning, we are the business. At some point, though, we realize the business can't grow if every decision depends on us.

      Your comment about systems doing the heavy lifting really resonated with me. It takes more work upfront, but it feels like an investment in building something that can grow and last. Thanks for sharing.

    • Sophiera's avatar
      Sophiera
      Contributor 4

      I really like this perspective. I think a lot of us start out believing that working harder is the answer because, in the beginning, we are the business. At some point, though, we realize the business can't grow if every decision depends on us.

      Your comment about systems doing the heavy lifting really resonated with me. It takes more work upfront, but it feels like an investment in building something that can grow and last. Thanks for sharing.