There are two sides to this coin...
First, I believe that even smaller operators can achieve the same level of operational efficiency you mentioned that larger companies exhibit. If you're doing $1M+/year you should have the margin to invest in systems and operations. The ROI is clearly there otherwise larger companies wouldn't do it.
Second, and this is the harder part to growth because it involves people. Companies will need to focus on cultivating a workplace that retains good talent while simultaneously encouraging upward growth within the company. I understand that not all technicians want to be in leadership roles and that is perfectly fine but if you're bringing someone in to help run operations then that person needs to be engrained in the daily workflow of the technicians that they are ultimately supporting.
