I think the talent point is especially important here. Big companies can make sure prices are the same leads are handled appointments are. Follow-ups happen, but those systems don’t automatically make good technicians or build strong customer relationships. Small businesses might have an edge if they use technology along with a better workplace and more personal care. A skilled worker who feels trusted and appreciated can be an advantage. The interesting change is that technology is making professional work easier to start. The real difference might be more and more, about people, reputation and the quality of the service customers get.
