Setting the Worst Case Upfront — Why My Restoration Clients Rarely Freak Out

Understanding what your clients expecting from the transaction and then communicating up front what is and isn’t realistic. At that point it allows you an opportunity to set the proper expectations for them, giving you both a frame and a timeline to work within. It builds trust between you, gives you the ability to plan out the job, and makes it an easier transaction. If it’s a smooth transaction, you’re more likely get a referral and a repeat customer.