This really hit home. I've definitely been that "one guy" who falls into the victim mentality, blaming everyone and everything but myself. It is easy to forget to step back and identify the real problem.
My current challenge is my quote-to-job conversion rate. My Jobber recap for June showed a shocking 7% conversion, the lowest I've been in three years. My initial reaction was to blame customers, thinking they're too cheap or unwilling to spend at the moment. But the reality is, someone else out there is getting these jobs, which means something is off with my approach. It is definitely a pattern I haven't taken ownership of.
My plan is to thoroughly analyze every step, from the first impression to communication and follow-up process, to pinpoint where the breakdown is occurring. It's time to stop blaming and start building a better system.
The fact that you’re already breaking this down, looking at your process and seeing where the breakdown is, puts you ahead of most. Most people never slow down enough for that.
If I can add any value, here’s one thing that helped me early: start tracking every quote, and every no.
But I would follow up with a why: Every time, like an exit interview.
Here's actually a linked to a live we did with another jobber ambassador Martin.
https://www.instagram.com/reel/DLxaK3vP69s/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==
The truth was, I was in the same position. I hadn’t taken full ownership of my numbers or my systems. Once I faced that, everything started to shift.
At one point, I was $160K in the hole. I had state marshals show up to evict my family while I was out working. And just like you, I blamed GCs, blamed customers, blamed the economy. I was that old grump contract at the age of 25.
Hopefully this was encouraging brother.
Congrats and keep fighting the fine fight.
