I’m really sorry to hear you’re going through this! That’s an incredibly tough situation, especially when you’re just getting started. I’ve been using Jobber for 8 years now and never ran into this. It might help to reach out to their support team again and request a more detailed explanation or timeline for fund release.
In the meantime, I’d recommend considering other payment processors that might be more flexible for a new business. QuickBooks, Stripe, or PayPal could be good alternatives, as they offer more real-time support options for situations like this. Hopefully, you can get the funds you need and find a setup that works best for you! Good luck!