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What % of your clients are still on credit cards and what’s your ACH conversion plan?
I know this is just "the price of doing business", but paying over $37k in processing fees last year was a sight to see. We are currently working on a campaign to switch recurring clients to ACH bank transfer for a lower rate, but I am curious how others are mitigating this cost.Can I create one invoice for multiple locations?
I have a client that has multiple locations but same billing address and CC number. I have the credit card on file but she called to ask if I can just send her one invoice so she just has to print one. Is there a way to send her only one invoice with each location itemized on it?What KPI's are you using to measure your business?
So i hear a lot of influencers like Tommy Melo talk about these and I feel like the KPI's that actually matter in your specific business can vary a lot. For those of you who are tracking this what main ones are you using? RIght now i"m doing: Charge Rate - What are we actually making on the amount of time the guys are working Average Job Size Usage Rate for employees - out of how many available hours they have, how much am I scheduling them forDo you have daily goals? Weekly? Monthly?
From the beginning of starting my own company, I naively told myself that I need to make $300 per day. That would give me my $6000K a month that I was making at my previous job (I roughly estimate 20 working days in a month). Why not be way happier and make the same money?? I soon realized that now all the overhead was my responsibility and that number needed to be adjusted. I then aimed for $500 per day. That really seemed to make a huge difference in my finances. I was very consistently hitting this goal, most times surpassing it. I just started this company in Oct 2025 so this revenue was really amazing for me. I shot for $300 a day thinking that was high! Then, a few days would go by and I would make no money, things slow down, phone isn't ringing, weather gets bad...I soon started noticing that I was becoming depressed that I would have 3 consecutive days where I had no work. I started to panic. Then all of a sudden the phone would ring with a $1200 job. This would take a whole day to complete and I would go home happy. These ups and downs weren't hurting me, but I also didn't seem them helping. I am wondering where others gauge their companies financial health? Do you look at it day to day? Week to week? Month? Year?When should businesses increase prices to keep up with rising payroll costs?
When's the last time you updated your pricing model to match your payroll reality? For example, our direct payroll (before tax) is 38% while our indirect payroll is 10%. As of January 2, we increased rates for all recurring clients by 4% to offload the indirect percentage. Going forward, we increased all first-time services by 5%. Thoughts?GCs - How are you using the pricebook?
Most of my projects are all different. Even something like a fence gate is different from one property to the next. One place the gate itself is going on the wall, the other it's going on a post and the current post is wobbling. All bathrooms are roughly the same, but maybe the tile is different, or this customer wants to buy their own supplies. etc. So for you businesses that are in this pickle, how are you using your price book? I basically use mine for line items that don't actually carry a price - policies and warranties for specific things (paint matching, bathroom remodel discoverable, etc) but I'm not using it for what I'd imagined are it's intended purpose. Looking for a little coaching here!
PROPERTY BASED PRICING
Changing pricing across the board is very time consuming. a few requests. Let the service and product catalog create a proper pricing matrix, to allow mass changes. Example: i do lawn care. after tracking everything and running the numbers i charge by sq ft. of the entire property. (factors in the trimming time better than just the lawn size) there are tiers for the pricing 0-10999 $50 11000-12999 $53 and .001 for ea sq ft over the min 13000-14999 $55 and .002501 for ea sq ft over the min etc etc etc. Im **bleep** about the numbers and almost every time i don't follow the formula i will lose money. What im looking for is something like this for the product catalog. You open up the the catalog and either put a blanket price on it that always populates or build that service or products pricing matrix, that then pulls whatever it needs from the clients page in my case property sq ft. runs it through the pricing matrix and spits out the number for that particular service. and yes we can always change it individually when needed byt this would put the pricing in the ballpark. and when sending out renewal letters, this cuts down hours and hours of work as its in house. when you need to change the pricing as everything goes up or down, you go adjust the pricing matrix, not every single clients page. For my treatment side of things, the lawn size is what matters, so the matrix would pull that number off the client page. I do christmas lights, i charge per linear foot as a baseline. it pulls that. this is about speeding up quotes going out especially in mass. Basically the sales book of this is what we charge for xyz the sales guy needs to price consistently compared to the other sales guy its in house and not on some seperate excel sheet outside of the CRM.Do you feel confident in your pricing?
Pricing can feel tricky. How do you usually decide what to charge? And what’s one thing you learned the hard way about pricing? In this episode of Masters of Home Service, Wilson Betances (EnergizeUs) shares: The 30-30-30-10 profit formula How knowing your true costs changes everything Why even a 5% price increase can have a big impact on profit Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
