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judithvirag's avatar
judithvirag
Contributor 5
17 days ago

What's your plan for your business in 2026?

We are a residential cleaning company.  I am wondering what are you tracking other than of course your revenue and net profit. 

Some of our KPI's include:

  • Number of visits
  • Number of reoccuring jobs booked
  • Number of one time jobs booked
  • Number of reoccuring jobs lost
  • Employee retention

Anything else you are tracking closely?

3 Replies

  • Hey Judy! I hope you're doing well. Productivity per Gross Profit is such an important metric but nobody is tracking it when they're job costing. Here's what I mean when looking at 2 different jobs:

    Job #1 revenue: $1,000

    Job costs (materials, labor) $400 (40%)

    Gross Profit $600 (60%)

    Job #2 revenue $1,000

    Job costs (materials, labor) $700 (70%)

    Gross Profit $300

    Which one is better?

    To answer that, you have to know how long they took!

    Job #1 took 2 guys 4 hours each

    Job #2 took 1 guy 2 hours

    Job #1 Gross Profit Hourly Productivity: $600 / 8 man hours = $75/hr

    Job #2 Gross Profit Hourly Productivity: $300 / 2 man hours = $150/hr ✅ (double the first job!)

    It's easy to think higher revenue, higher gross profit is always best but it's not always the case. Some jobs have really high material cost but it's a really fast/quick job. Let's try to get more of those!

    Job costing is the only way to get these numbers. 

    Hourly Productivity per Gross Profit ✅

    I hope this is helpful.

  • Upselling is another great one to keep an eye on. Who has added value to an existing job. If you ever consider a full time sales person, this could give you insight into who would be your best choice internally rather than hiring outside.