Do you have a formula or outline that you follow for when to grow/scale?
Is there a spreadsheet with specific KPI's you use, or do you just base growth and scaling off of a feeling?
Forum Discussion
We track the delays and the causes. If the causes are on the production side, it's time to add to the field team.
If the causes are the backend, we split it into 2 categories:
- Could have been avoided with a better system
- Could have been avoided with more time
If it was a system/procedure issue, we can handle that without growing the team. If it was a lack of time, we need help on the backend.