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How can teams manage user permissions and admin access in Jobber?
The permissions section needs to be more robust. There are members of organizations that cannot handle the marketing side without administrative access. This puts the onus on the administrator for all of that. Things like adding parts should be able to be done by personnel other than administrators as well.
How do you help employees collect tips?
We run a cleaning company, and in our industry, tips are a regular occurrence. However, Jobber doesn't support tip collection on the mobile app or on an emailed invoice. Tips can only be collected from a credit card payment in the client hub. Consequently, our staff rarely get tips. Are any of you using other software to assist in tip collection for your employees? Any ideas on how to overcome this issue?Are YOU a good employee, would you hire YOURESELF?
Someone tole me when I started out on my own "You need to be your best employee. Would you hire yourself?" I took that lightly at the time but as I started to grow it really hit home. If the day was quiet and I had no more jobs to do, was I going home or was I knocking on doors? Visiting people I know? Canvassing the neighbourhood I was in? Was I truly acting as if I really wanted and needed this job? It's hard to ask your team to do all that when you aren't doing it yourself! I think about it daily, if I am the employee I want to hire. I feel like it will help me look for new employees when that time comes.Why do home service businesses need SOPs, employee handbooks, and contracts?
Why Every Home Improvement Professional Needs SOPs, Handbooks, and Employee Contracts Running a successful home improvement business requires more than just delivering quality work; it demands a well-structured foundation that ensures consistency, clarity, and professionalism. Standard Operating Procedures (SOPs), employee handbooks, and employee contracts play a critical role in achieving this. 1. SOPs: The Blueprint for Consistency Standard Operating Procedures outline step-by-step processes for every task in your business. From managing a job site to handling customer inquiries, SOPs help you: Ensure consistent quality across projects. Minimize misunderstandings by providing clear instructions. Train new employees more efficiently. For example, having a detailed SOP for preparing a job site can reduce mistakes, save time, and leave a professional impression on clients. 2. Employee Handbooks: Setting Expectations An employee handbook is a central resource for your team. It covers: Company policies (e.g., attendance, safety protocols). Employee rights and responsibilities. Workplace culture and values. With a clear handbook, your team knows what’s expected, reducing conflicts and fostering a professional, cohesive work environment. 3. Employee Contracts: Protecting Your Business Employee contracts are legal agreements that outline the terms of employment. They should include: Job roles and responsibilities. Compensation and benefits. Confidentiality agreements or non-compete clauses. Contracts protect both you and your employees, ensuring transparency and reducing the risk of disputes. Why These Documents Matter Having SOPs, handbooks, and contracts isn’t just about organization—it’s about building a scalable, professional business. They: Empower your team with clear guidelines. Protect your business from legal risks. Enhance your reputation as a trustworthy employer and contractor. Over time, these tools will turn your business into a well-oiled machine, primed for growth and long-term success. In our experience, involving our team in the process not only made it smoother but also turned it into a fun and collaborative effort that brought everyone closer together.How should cleaning businesses pay and structure their first part-time employee?
Hi, I am moving into the phase where I would like to hire anvemployee. I want to start with one person part-time. I am confused on what is right or wrong with my plans. I would like to explain how I want to handle hiring. Then I want to ask for input from this community where I need to make changes or keep my plan: I am looking to hire one part time employee. They will need to drive their own vehicle at some point once they are out of training and on their own. Until then they will be riding with me. When they are in house cleaning they will get there hourly rate and I will set that based on performace and skills. When they are traveling between homes they will be paid at an hourly rate at the minimum wage rate. They will not get mileage reinbursement because they are riding with me and I will be driving. Is this okay or how are others are doing it? Any input or suggesting are greatly appreciated! Thanks!
What's one small thing you do that REALLY helps team morale?
Not sure if this helps anyone, but we started doing quick “Friday shoutouts” for our staff. Literally takes 5 mins. We just highlight a few people who crushed it that week — great customer feedback, helping a teammate, etc. It sounds cheesy but ppl LOVE it. Way more than any fancy program we tried before. Recognition goes a long way, even if you kinda typo your way through it like I am now 😂 What little things do you do that actually motivate your team?How do you keep your crew motivated and paid when work slows down?
Every year, that slow season creeps up on us. One minute the phones are blowing up, and the next it feels like the world goes quiet. When jobs slow down, keeping your crew busy and positive can be a real challenge. I’ve tried different things over the years. Training days, cleaning up the shop, and even team outings just to keep morale up. But the truth is, it’s hard when the pipeline dries up. How do you keep your team motivated and paid when things get slow? Do you cut hours, find smaller projects, focus on marketing, or use the time for business planning? I’d love to hear what has worked for you and how you turn downtime into momentum for the next busy wave.
