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How do you train admin to think critically instead of just following a to-do list?
When I hired my first virtual assistant to take on some administrative tasks that run the business, it took me about 6-12 months to find the right training and tools to teach him how to do the processes. realized that I didn't just want a worker waiting on a todo list everyday, but I needed someone who could make critical thinking decisions. And then my training changed from to do lists, to showing him how to think and why, and allowing him to make some decisions to build his confidence and trust. Do any of you have any training tips for your admin staff to strengthen the processes?
How do owners reduce employee turnover by making their crew feel valued?
People Don't Quit Jobs That See Them. Most cleaning companies treat their crew like they're replaceable. I don't. My crew shows up at 7AM to the jobs nobody wants. The ceiling vents nobody else thinks to clean. The bathrooms, the back rooms, the corners everyone else skips. They stay late on a final walkthrough, not because I made them, but because they wanted it right. I didn't build that. They did. My job is just to notice it. So I say their names. Out loud. In front of the team. Every time someone goes above what the job asked for. What I've learned is simple. People don't quit jobs that see them. They quit jobs that use them. Pay on time. Say the names. Watch what happens to the work.
Is hiring freelancers for admin work worth it? What's your Take?
Has Anyone Used UpWork to Hire Affordable Freelancers for Admin Work/other jobs? I’m curious if anyone here has used UpWork to hire low‑cost freelancers for administrative tasks in their business. A few friends have recommended it for things like scheduling, data entry, inbox management, and other behind‑the‑scenes work — but I’ve never tried it myself. Before I dive in, I wanted to see what this group thinks. Have you used UpWork for admin help? Was it worth it? Any tips, red flags, or success stories? Appreciate any insight from those who’ve been down this road.
Introduction of Marlena, with Serenity Scope Home Care
Hello, Hi everyone, I’m Marlena, founder of Serenity Scope Home Care in Gary, IN. My work centers on non‑medical personal care and creating calm, consistent support for people who want to stay safely in their homes. I’m excited to connect, learn, and grow with this community.Tell your team the client's name before every job. Not just the address.. the name.
When my crew knows they're cleaning a yoga studio where people show up barefoot at 6AM, or a luxury flagship that opens in 48 hours, they stop thinking about the mop. They think about the standard. That one shift changed everything at for us. The other thing I do, after every job I call out one person by name in our group chat. Not "great job team." Specific. Public. Real. Most of my crew has never had a manager notice their work. When I do, they show up differently every single time. Recognition costs nothing. It builds everything. Cat C- Founder & CEO, Civic Spark Cleaning Co|
