Hiring people who can put aside their own ideology

Question

I own a home organizing business and because it's such an intimate service, I need employees who don't judge clients.
I am struggling to find and hire employees who can work with anyone, regardless of their personal beliefs. I can't have an employee go into someone's home if they are going to be judgmental and/or nasty to someone with a different political opinion, for instance.
I have added some screening questions to my interview process and found that people have a hard time containing their biases when asked about them, which is good for rejecting candidates (one woman was so ideological that she cried at the idea of working with a type of client).
However, I'd like to stop wasting everyone's time if they can be screened out earlier and I am very concerned someone will slip through the cracks, which would damage my brand reputation.
Does anyone have any suggestions for finding and screening for employees that I can trust to send to clients' homes?

anthonysalazar · Answer

One thing I’d consider adding early in the process is a DISC assessment.

Not because a certain DISC type automatically means someone will be accepting or nonjudgmental, but it can help you understand how someone communicates, reacts under pressure, handles differences, and interacts with people who may not think or behave like they do.

I’d be looking less for a specific letter and more for traits like patience, emotional control, adaptability, empathy, and the ability to stay professional when they’re uncomfortable.

Then I’d pair that with scenario-based questions before the formal interview.

Something like:

“You arrive at a client’s home and see political signs, religious items, lifestyle choices, or living conditions you strongly disagree with. What do you do?”

Or:

“Tell me about a time you had to work closely with someone whose values or personality were very different from yours.”

Their answer matters, but so does how they answer it.

I’d also make this part of the job expectation very explicit: you’re entering someone’s private home, and professionalism means serving the client without commentary, judgment, arguments, or visible attitude.

DISC can help you screen for fit earlier, but I’d still trust the behavioral questions and a paid working interview more than the assessment by itself.

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Hiring people who can put aside their own ideology

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