I believe its time to let someone go on strike 2. Communication is key. Yes, new employees that need to be trained can be given grace. But, in the grand scheme of things, grace and patience only go so far. Improvements weekly or biweekly are a necessary outcome to see, or its just not going to work out.
So with 2 strikes, you talk to them once and if they mess up again it's over? For us it's highly dependent on the severity of the issue. Keeping a gate open and a dog escaping is much more severe than not properly scooping a yard and leaving piles behind.
