I can’t be alone in feeling that as owners (out of daily ops) that we don’t see everything that goes on among our line staff. Sure, we have open-door policies, but I’m assuming there’s a number of things we don’t realize is happening. What would I see if I shadowed your top tech for a day?
Excellent question. I, for better or worse, get to fill in for the team, which I don't fight too much because I get to get refamiliarized with the field and sales life. As well as see how things are really being done.
What tends to shock me is how tired the subs look at times. Life is hard, and though I always encourage them to not over book, they have to manage their own pace. I don't know what else to do about this.
(we do onsite door replacement sales and installs)
This is a great question, I don't really have the answer at the moment. But I am going to try this next week and let you know what that looks like for me.
