Tell me about your best hire and worst hire

My best hires have usually been the people who were coachable, dependable, and cared about doing the job right even if they didn’t come in with the most experience.

My worst hires looked better on paper than they performed in real life.

I’ve learned that attitude, follow-through, and how someone handles accountability matter a lot more than a polished interview.

One of the biggest hiring lessons for me has been not to confuse experience with fit. Someone can know the work and still bring the wrong energy, resist feedback, or create more problems than they solve.

On the other side, a less experienced person with the right attitude can become incredibly valuable if you have a strong training process.

I’ve also gotten much more careful about setting expectations early. Clear standards, written processes, and regular feedback make it easier to tell whether someone needs coaching or whether they’re simply not the right fit.