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Moss912's avatar
Moss912
Contributor 3
27 days ago
Solved

What challenges do business owners face when hiring family members?

Thinking of bringing my father onboard to help complete estimates and small task to free up some time.

Curious who has done this and if there were issues. 

  • Ive done this and watched a lot of other contractors do this and my honest take is its usually a bad idea

    Not because your father cant do the work but because the relationship dynamics make everything harder than it needs to be

    Heres what typically goes wrong

    First the accountability problem. When a regular employee messes up an estimate or drops the ball on a task you can have a direct conversation or let them go if needed. When its your dad that conversation gets loaded with decades of family history and power dynamics. Are you the boss or are you the kid. That ambiguity creates problems

    Second the expectations mismatch. Family members often expect more flexibility more input on decisions and more grace when things dont go well. Meanwhile you might expect more loyalty more effort and less pushback because its family. Neither of you is wrong but those unspoken expectations collide

    Third the exit strategy. What happens when it doesnt work out. Firing your father or having him quit can damage the relationship permanently. Ive seen families stop talking over business disagreements that wouldve been a simple termination with a regular employee

    Fourth the rest of your team. If you have or plan to have other employees they will notice if your father gets different treatment. That creates resentment and culture problems

    If youre going to do it anyway heres what I would recommend

    Put everything in writing including role responsibilities pay performance expectations and what happens if it doesnt work out. Treat it like a real hire not a family favor. Have a trial period of 60 to 90 days with a clear check in. And agree upfront that the business relationship and the family relationship are separate

9 Replies

  • My dream is to have family members join my team. My uncle is a retired CRA business auditor, my father has years of sales experience and a business degree, and my wife and mother are both very organized and detail oriented. Those are all qualities that a good business needs and I drive myself everyday to get to the point where I can offer them the opportunity to grow with me and build a true family business.

    I think the challenges would be like anyone else in your life, spending too much time together and making family gatherings a business get together. Setting clear "on and off" times would be very important. No talking about the business at the dinner table, No talking about family at the conference table. Making sure your relationships stay strong and wear two different hats when you are working or gathering together as family.

    I would also make sure your relationship is strong to begin with, any underlying issues should be resolved before work starts so you avoid the blow ups and things become personal.

    • Moss912's avatar
      Moss912
      Contributor 3

      Totally agree with having a good relationship before working together!

  • julie's avatar
    julie
    Jobber Community Team

    Ooo lawn_kingsUS​ might be able to jump in here. Lawn Kings is a veteran-owned and family-operated lawn care business! 

  • ryaantuttle's avatar
    ryaantuttle
    Jobber Ambassador

    Ive done this and watched a lot of other contractors do this and my honest take is its usually a bad idea

    Not because your father cant do the work but because the relationship dynamics make everything harder than it needs to be

    Heres what typically goes wrong

    First the accountability problem. When a regular employee messes up an estimate or drops the ball on a task you can have a direct conversation or let them go if needed. When its your dad that conversation gets loaded with decades of family history and power dynamics. Are you the boss or are you the kid. That ambiguity creates problems

    Second the expectations mismatch. Family members often expect more flexibility more input on decisions and more grace when things dont go well. Meanwhile you might expect more loyalty more effort and less pushback because its family. Neither of you is wrong but those unspoken expectations collide

    Third the exit strategy. What happens when it doesnt work out. Firing your father or having him quit can damage the relationship permanently. Ive seen families stop talking over business disagreements that wouldve been a simple termination with a regular employee

    Fourth the rest of your team. If you have or plan to have other employees they will notice if your father gets different treatment. That creates resentment and culture problems

    If youre going to do it anyway heres what I would recommend

    Put everything in writing including role responsibilities pay performance expectations and what happens if it doesnt work out. Treat it like a real hire not a family favor. Have a trial period of 60 to 90 days with a clear check in. And agree upfront that the business relationship and the family relationship are separate

  • I personally had a very harsh experience and my family members who worked in my business are not talking to me anymore.  Insert all your judgements here if you like.  :) I really tried and was accommodating but what I found is that there was a personal relationship and they assumed that this trumps over everything.  I still wanted to prosper and grow my business and in the end they did not understand this.   

    • ryaantuttle's avatar
      ryaantuttle
      Jobber Ambassador

      Thanks for sharing this judithvirag​ ! I had very similar experiences with family and friends, hence why I hire people I do not know now. :)

  • roselvaggio's avatar
    roselvaggio
    Jobber Ambassador

    In our early years, my little sister was on our roster a total of four times in four years. She didn’t expect rules and policy to apply to her, and felt the bare minimum was good enough because she was related to me. This is absolutely not the case with everyone, but I’ve had a multitude of friends hired where this was also the case- at this stage I don’t really entertain the option.

    acquaintances, however, have worked out really well and they respect the company and our policies.

    I would ensure professional boundaries up front with clear tasks and KPIs that measure the assets this position brings you (even if it is time freedom for yourself). Best of luck with whatever you decide!

    • Moss912's avatar
      Moss912
      Contributor 3

      Thanks for sharing your experience with this! Appreciate the insight!

  • HUGEHandyman's avatar
    HUGEHandyman
    Jobber Ambassador

    I'd say in general - I would not recommend it. You want to be able to shut off work if you're with someone. This also applies to friends too - it makes it so hard to critique someone when you have a previous relationship. Then what if they really aren't working out and you have to let them go? Not ideal at all.