When should I consider hiring?

For me, it was when I realized I was spread too thin and no longer providing the level of service I strove to deliver. As an owner/operator, we were wearing multiple hats, and if you want to scale, you'll eventually need to bring on more people, but what does that entail? Review whether your current prices can accommodate one more person, and consider the pay structure for the new hire. What does the onboarding process look like? How can the person you hire be successful in the role? Once you have that done, how will you find the new hire? 

In the past, I learned that I had hired too early and wasn't ready because I hadn't thought about the above. Have your goals also been defined and a vision of where you want to go, so you can define the roles better, whether it be sales, crew members, dispatchers, or project managers. I learned through trial and error. On my current team, I have a dedicated salesperson, subcontractors for labor, and a project manager. If you need any more guidance, reach out, and we can talk through what you're experiencing.