It’s definitely a hard balance to figure out. I am still figuring it out. Since my business does offer Emergency after hours service calls, I can’t really turn off the phone but I can filter all texts and phone calls before I answer anything.
after 6pm or over the weekends, if it’s not an emergency it will wait till 8am the next business day.
That’s a great system. Setting boundaries while still taking care of your customers is a tough balance, especially with an emergency service business. I like how you’ve created a way to prioritize what truly needs immediate attention while protecting your personal time. Learning how to manage that balance is a big part of building a sustainable business
