We handle it pretty similarly, but we do fully observe:
For most holiday weeks, we reschedule the majority of recurring clients instead of just skipping them entirely. What’s helped a LOT is we start planning those holiday weeks at least a month in advance:
That gives us more flexibility without completely overwhelming crews or destroying route density for the week. Some clients do choose to skip instead of rescheduling, and we don’t charge a skip fee in those situations. We’ve found giving clients that flexibility creates a lot more goodwill long term.
Holiday weeks are one of those things where operational reality matters more than having a “perfect” policy.
Trying to force every single recurring appointment into an already compressed week can create:
We’ve learned it’s usually better to proactively control capacity that week instead of pretending it’s business as usual and dealing with chaos later.
How much push back do you get from clients when you try to reschedule?
Rarely ever. What Covid thought me is that it is ok to bump a customer. When we book them and they want a Monday (exept Good Friday and Remembrance Day) we explain that if it falls on a stat holiday we will be in touch to reschedule.
