I have learned not to compromise on things like requiring deposit before work begins and starting work if the customer hasn’t sent a request through our website. I hate that customer have had bad experiences in the past that make them hesitate when a deposit is required. The deposit helps the contractor and the homeowner. We pride ourselves on acting with integrity and not compromising on quality of work we provide. Our 5 star reviews also show our customer expectations and experiences when we partner together.
Great insight! The best businesses are built on trust, and trust comes from having consistent processes. Deposits, proper communication, and quality standards aren’t barriers, they’re part of delivering a professional experience for everyone involved. 🙌
