Got a new client today by being honest instead of upselling

That is a massive win and a masterclass in business psychology.

​When clients pay for a premium diagnosis, they buy into your expertise. Charging your worth weeds out the headache accounts and attracts people who treat their property like an investment worth protecting. By telling her "no" on the seeding due to the chemical risks, you proved you cared about the actual result, not just her wallet—and that honesty earned you a loyal contract.

​Drop that one in the win column. Great work!!!