Forum Discussion

si4star's avatar
si4star
Contributor 2
19 days ago

UTM tracking / Google Analytics tracking

So the request for settings now offer both UTM lead tracking and Google Analytics tracking.

I've tried setting both up; I can see my request stats in my Google Analytics so I think that's working okay.

However I'm confused by the UTM stuff.

Both Google and Facebook no longer pass UTM, they pass gclid and fclid. Am I missing something; or is Jobber just behind the times expecting UTM to be passable in order to track leads from google ads, facebook, instagram etc?

  • shawn's avatar
    shawn
    Contributor 2
    14 days ago

    Zapier has its limits and gets expensive when you have a lot of zaps. We switched to Make.com years ago and built a custom app for Jobber. We regularly work with pulling and pushing data to Jobber's custom fields. Reach out if you are interested in the custom app and I can give you access. 

    We also connect Jobber to Retool with a custom integration and can easily pass custom field data to/from Jobber. Retool is more to build internal software but their Workflows are far more flexible and powerful than Zapier.

  • doorvanabob's avatar
    doorvanabob
    Contributor 3
    15 days ago

    We have the same problem. 

    Zapier pushes contact details from HubSpot (our form provider) into Jobber. However, Jobber does not allow custom hidden fields, so we only get basic contact details synced to Jobber instead of the coveted attribution details.  

    Zapier reduces the amount of manual entry, but we have to check the HubSpot contact record to update the attribution fields in Jobber. 

  • krista's avatar
    krista
    Jobber Support Team
    16 days ago

    Hi there; it is great to hear you are digging into lead tracking. We would love to help you out with any issues you are running into with Google and Facebook. A member of our Success team will reach out to you shortly.

    • si4star's avatar
      si4star
      Contributor 2
      15 days ago

      Hi, I’ve tried the success team and they can only point at help articles. They don’t really understand the subject. Thanks though.

    • si4star's avatar
      si4star
      Contributor 2
      16 days ago

      Yeah but your support is just passing info back and forth with a knowledge base system and then sharing links to help articles these days so it’s better to speak to other users.