Forum Discussion
dhawkins wrote:Normal Lead Journey
Step #1 - Leads comes in
Step #2 - Pro calls back (maybe reaches the customer, maybe books an estimate or nothing)
Step #3 - Multiple random phone calls during the day/evening to convert the lead
Yes, at times I'll have to follow up with multiple calls or emails until the job/quote is booked.
dhawkins wrote:Step #3 - Automated SMS message sent to customer with link for them to book an estimate (SMS messages have an avg open rate of 98% vs 22% for email)
Step #4 - Additional preset SMS messages sent to customer educating them on your services (links to videos/blogs/testimonials) along with option to book an estimate
I am going to research what Zapier can provide.
Thank you for the fantastic clarification. Love learning new things that help my everyday.