Forum Discussion

ollieh's avatar
ollieh
Contributor 2
26 days ago

42% of home services companies we scanned have flagged caller ID numbers

We have been checking the phone lines of home services companies across 15 metros — Phoenix, Dallas, Houston, Tampa, Atlanta, Miami, Orlando, Charlotte, Nashville, Denver and others. The result surp...
ai
client communications
customer service & experience
ollieh's avatar
ollieh
Contributor 2
24 days ago

Perfect. I will need your main business line(s) — whichever numbers your team uses to call back leads. Reply here or DM me with the numbers and I will send back the full carrier report in a few minutes.

juuce209's avatar
juuce209
Contributor 2
23 days ago

209-222-8731

  • ollieh's avatar
    ollieh
    Contributor 2
    20 days ago

    Thanks for sharing the number. Here is what came back.

    Your line shows as non-fixed VoIP on Google Voice. That is the same category robocallers use, and it is the most aggressively filtered by carriers. In plain terms: when you call a homeowner back, there is a real chance their phone shows "Suspected Spam" or just an unknown number.This lines up with what you mentioned about using Google Voice to separate personal and business calls. The separation is smart, but the trade-off is that Google Voice sits in the highest-risk bucket for flagging.

    Two things worth knowing:

    • Registering with the free caller registries helps a little, but it does not move a non-fixed VoIP number out of the high-risk category.
    • The fix usually involves moving outbound calls to a properly registered, branded line and monitoring its reputation over time.

    Happy to walk through the options on a quick call if it is useful. No pitch, just want to make sure the data is clear.