Forum Widgets
Recent Discussions
Jobber API - What are you guys up too??
Hey everyone, with vibe coding now becoming so accessible to everyone.Connecting to the API of Jobber has never been easier. I would love to know what kind of systems and automations you guys have been building by vibe coding things and connecting to the Jobber API? I'll go first: https://captured-output-analyticshireoutp-d17c6a9a.base44.app Dashboard I built with realtime data I have an Base 44 agent connected to the API of jobber - currently, I have it looking for new photos in Jobber and then uploading those to my Google Drive, where I can post them to social media using Go High Level. I have vibe coded our own version of asana, and I'm going to build in a production pipeline that's directly connected to Jobber So my production coordinator knows where all our jobs are at the moment. Let's hear it. What am I missing?Should you fire customers who only want the bare minimum service?
This is a hard one because those customers are still paying you. And when you’re growing, it feels wrong to turn away money. I’ve had to think about this a lot in my own business because the bare minimum customer can quietly become one of the hardest customers to serve profitably. In pet waste removal, this usually shows up with frequency. Someone has 3 or 4 dogs and wants every-other-week service. Or they want monthly service. From the customer’s point of view, they’re trying to save money. I get that. But from the operations side, that yard can become a completely different job. A weekly yard may take 10-15 minutes. That same customer on every-other-week or monthly service may turn into a 30, 40, or 45-minute cleanup. Now the technician is behind. The route gets pushed and is harder on the body. The customer is still expecting it to look great. Plus your business is making less money per hour. That’s where the bare minimum becomes a problem. They may technically be a paying customer, but the job no longer fits the way the business needs to operate. I used to be more flexible with this. I wanted to help people or to lose the sale. And assumed a lower frequency was better than no customer at all. Then I started paying attention to what those jobs were doing to the route. They were taking too long and wearing out the techs. At least from my experience, these types of accounts created more room for complaints. They were lowering the quality of the day for better-fit customers. Eventually, we made the decision to remove monthly service. We also made every-other-week service available only for customers with fewer than 2 dogs. If someone has 3 or more dogs, weekly service makes more sense for the customer, the yard, the technician, and the business. That boundary protects the operation. It also protects the customer experience. Because if the service frequency is too low for the amount of waste being produced, the customer may still blame the company when the yard doesn’t feel as clean as they expected. That creates a bad situation for everyone. And this can show up in other industries too. A customer wants the cheapest maintenance plan but expects premium response time. Or they want the smallest cleanup package but expects the full deep clean. Maybe they'll ask to skip recommended work and then gets upset when the result doesn’t hold up. A customer wants the lowest level of service but still wants the highest level of outcome. That mismatch creates tension. I don’t think every customer who wants a lower option is a bad customer. Some people truly need a temporary down-sell because of finances, travel, life changes, or seasonality. I’m willing to work with that when it still makes sense. But there’s a difference between a temporary adjustment and a customer who consistently wants the cheapest version of the service while expecting the business to absorb the consequences. Those customers can cost more than they pay. Sometimes the best move is to explain the standard clearly: “Based on the number of dogs and the amount of waste, weekly service is the lowest frequency we can offer and still provide the level of service we’re comfortable putting our name on.” That kind of policy may lose some customers. But it can also protect your route, your team, your quality, and your profit. Do you allow customers to choose the bare minimum service, even when you know it may create problems later? Or have you created minimum standards for who you will and won’t serve?Missed call / Auto text back AI agent
I see a lot of people have these set up with High Level. Is this a game changer do I need this? I do have a human admin that takes all our calls during the day, but sometimes she's already on that line or she's busy, and we miss the odd call. Just thinking I should probably set this up. Looking for some feedback. Thanks a lot.Best Jobber Automations
I just wanted to get a post going for these. They can be super powerful in your business and I feel like they don't get talked about enough sometimes. What are your best Jobber automations you have set up?? I really enjoy dashboards myself that give more custom information about my business. I like to use Airtable / Asana / Zapier. Cheers !What is one decision you were terrified to make, but ended up changing everything?
For context, in 2022 we switched to commission pay for our cleaning technicians. We could not retain employees for a longer than 90 days based on the high expectations and pay that didn’t match them. Today our average Employee is with us 3 years. Not only do we owe this increased retention rate to commission pay, but we put a huge emphasis on team culture and offering benefits to our employees.
Why do clients disappear after asking for a quote?
Lately, I've noticed that some potential clients request a quote, ask several questions, and then completely disappear without even saying they've chosen someone else. I always follow up once or twice, but I don't want to come across as pushy. How do you handle this? Do you follow up? How many times? Have you found anything that improves your quote acceptance rate? I'd love to hear what has worked for you.
Has AI Changed the Way You Run Your Business?
I'm curious how other business owners are using AI in their day to day operations, or if you've decided not to use it at all. As a solopreneur building my business after spending most of my career working for other firms, I launched Sophiera Studios by bootstrapping every step of the way. With a limited budget and no team, I had to be intentional about where I invested my time and money. For me, AI didn't replace the work I do. It became the team I couldn't afford to hire. It helped with brainstorming, marketing, communication, organizing ideas, and tackling tasks that were outside my expertise. That allowed me to stay focused on serving my clients while keeping my startup costs low. I'd love to hear how others are using AI. Has it changed the way you work, or are you still deciding if it's the right fit for your business?How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.Has anyone here ever built a community partnership from the ground up?
Has anyone here ever built a community partnership from the ground up? im not just curious about the end result. i want to know how it actually came together. What ìt was, and how did you approach people to get them on board, and keep it going? what were the mistakes, and what would you do different next time I’m trying to learn what makes a partnership actually work long term because just like my llc i want it to last
