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How do junk removal businesses build systems and processes as they grow?
I co-own a junk removal company in South Carolina. We have seen fairly rapid growth over the last 3 years and are now looking to create more structure within our business because we are approaching the size where we can no longer handle all of the management on our own. We are trying to write down systems and processes to build an operations manual/playbook, buuuut neither my business partner nor I are gifted with systems/organization/implementation... Does anyone have any good advice on where to start, especially for vision/big picture-oriented entrepreneurs? Thank you!What’s your go-to move when a customer doesn’t pay on time?
Do you send a reminder, make a call, wait it out, or have a process you stick to every time? In this episode of Masters of Home Service, Wilson Betances (EnergizeUs) talks about: Why unpaid invoices are a major cash flow problem What happens when invoicing and follow-ups aren’t taken seriously Simple systems and habits that businesses can actually maintain Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
What systems help cleaning business owners stay profitable as they scale?
We have been in business for 16 years now. We had some great growth and I do wonder at times if I am doing things right - ok I wonder all the times LOL. What systems have been successful for your cleaning business (mostly residential) to ensure growth and profitability? Would love to learn!
Using AI and Voice to Capture Job Notes and Follow-Ups in Real Time
Hi everyone, I wanted to start a discussion around how home service teams capture job notes, follow-ups, and action items during busy workdays, especially while on-site, on calls, or moving between jobs in Jobber. In many service workflows, essential details come up verbally: - Notes after a customer conversation - Follow-ups discussed on the phone - Reminders during travel between jobs These often get entered into the system later, which can lead to missed context or extra admin work at the end of the day. One approach we’ve been exploring is using AI-powered voice input through tools like Gennie, where teams can speak notes or tasks and have them synced back into their existing systems while Jobber remains the system of record. I’m interested to hear from others here: - How do you currently capture job notes or follow-ups when typing isn’t convenient? - Do you update everything in real time or batch it later? - Would voice-based input be helpful in field operations, or does it create more overhead? Looking forward to learning how others approach AI and operations in real-world home service workflows.Looking for Landscape Design Software & Training!
We launched our landscaping division last year with great success. We are looking to implement a landscape design software and wondering what others are using. We mostly do yard makeovers, garden design and some light hardscaping. We would like a software that is user friendly but not too basic. The 3 that have come up when we are searching is Dynascape, Pro Landscape+ and Procreate. We are curious what other landscapers are using and why? Also, any advice on training for the recommended software. Thanks!New Google Search Features: Online Estimates Filter and “Have AI Check Prices” — what does this mean for service pros?
Google has recently started rolling out new pricing-related features in local home service search, and they could impact how service businesses get discovered. Two early changes we’re seeing: “Online estimates” filter Google is beginning to surface an Online estimates filter in some home service searches. Early signs suggest businesses that provide clear, machine-readable pricing or instant estimates may be favored over generic contact forms. “Have AI check prices” or “Ask AI for Pricing” feature Google is also testing an AI feature that gathers pricing on a homeowner’s behalf by using AI to call businesses and collect price quotes. https://www.youtube.com/watch?v=illIa8LSfY0 These features are still new and evolving, but they raise big questions about pricing transparency, estimates, and local search visibility. We’re curious: Have you noticed either of these features in your area yet? Do you currently show pricing or estimate ranges online? Do changes like this make you rethink how you approach pricing and Google visibility? Would love to hear what service pros are seeing so far 👇Switching from Spreadsheets to Fleet Management Software: What Changed for You?
If you have moved from spreadsheets or whiteboards to a fleet management tool, what changed the most for you day to day? Did it save time, reduce mistakes, or improve visibility across your vehicles? Is the switch actually worth it? I personally used to keep my schedule in Excel until one day I missed an appointment. This is where Jobber came in for me, but what is your story?You've got the time tracking data, now what?
Once you’re tracking time (in Jobber or other methods), the next question is: what do you actually do with all that data? In the latest Masters of Home Service episode, Jerry Jackson and Forrest Derr discuss using weekly time tracking reports not just for payroll, but also for making informed decisions that impact efficiency, profitability, and team culture. (Jump to the 11:07 mark) Here are a few ideas from the episode to get the conversation started: Track unbillable time (like shop hours or supply runs) as its own job to help spot inefficiencies. Set SPH (sales per hour) and unbillable time targets for your team—and make them visible. Get your team to report their own time and performance metrics to build ownership and accountability. How are you using time tracking? What changes have you made (or want to make) based on what the data is telling you? Share your wins, your hurdles, or even the metrics you wish you understood better. Tune into the full episode below:
