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SamAshborn's avatar
SamAshborn
Contributor 2
6 hours ago

A lighter way to capture after-hours calls without a night dispatcher

For businesses that occasionally get a call well past close time, what's a lightweight way to capture the request without adding a night-shift dispatcher? I'm thinking about owners who don't need a full answering service but still want the caller's details and address captured the next morning. Do you route after-hours calls to a separate line with a tighter voicemail prompt, use a different greeting on a second number, or just accept that a fast reply the next day covers it? What has worked in practice for you?

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