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SamAshborn's avatar
SamAshborn
Contributor 2
2 days ago

A lighter way to capture after-hours calls without a night dispatcher

For businesses that occasionally get a call well past close time, what's a lightweight way to capture the request without adding a night-shift dispatcher? I'm thinking about owners who don't need a full answering service but still want the caller's details and address captured the next morning. Do you route after-hours calls to a separate line with a tighter voicemail prompt, use a different greeting on a second number, or just accept that a fast reply the next day covers it? What has worked in practice for you?

1 Reply

  • HUGEHomePros's avatar
    HUGEHomePros
    Verified Community Coach

    We use Go high Level (Snipey Lead) for all our intake. We answer every missed call after hours with a text message and a voice message. We also have a chat bot if someone texts thats trained to ask questions, get job details then let them know we'll follow up in the morning. We don't do emergency work so this is perfect for us. I've had people comment on how nice it was so they didn't feel like they had to reach out to anyone else.