In this episode of the Masters of Home Service (around the 17:35 mark), Jeff Guldalian (@The360Electrician) breaks down how training your team gives them the authority, foresight, and knowledge to make fewer mistakes—and as a result, get fewer phone calls from upset customers.
Do you have any training tips that have helped you let go of some of the daily burdens so you don't have to be everything, everywhere, all at once?