Really well said. This is one of the most balanced takes I have seen on AI receptionists in home services. I agree 100%. AI has come a long way, but rigid, form driven logic is still the biggest gap. We ran into the same issue. It is great at preventing missed calls, but not always great at handling how customers actually talk. What helped us was moving to a more vertical, service specific AI. We use Supportiyo. It is built specifically for home services, so it adapts better to real conversations and industry terminology. It is still not perfect, but it is the closest we have seen so far. Flexibility is really the key, and it sounds like Jobber is moving in the right direction. Appreciate you sharing such an honest breakdown. These tools are only going to keep getting better.
