Great write-up — you nailed the tension between what AI receptionists do well today and what we all wish they could do.
The rigid questioning flow is the biggest complaint I hear, too. It's built to fill a form, not have a conversation. There's a solid breakdown of where voice AI is heading on this front over at Dwabi AI's blog (dwabi.ai/blog/voice-ai-agents-transforming-businesses) — worth a read if you're tracking how this space is evolving.
Hopefully, Jobber is paying attention to feedback like yours. The businesses using these tools day-to-day are the ones who know where the gaps actually are.
