I switched my AI receptionist service from Goodcall to Jobber's AI. One thing I noticed is that when a business calls in, it asks for the customers name only. When a business name gets involved, it will either use the business name as the customers last name or not take note of the company name at all. This leads to some big-time confusion. Is there a fix for this or has anyone else experienced this?
Hi SomePlumber Thank you so much for sharing this insight. It’s incredibly helpful to hear about your experience after switching from Goodcall to Jobber’s AI receptionist — and I really appreciate you calling out the specific challenge with how business names are being handled.
What you’ve described makes a lot of sense, and I can see how that could cause confusion when the AI misinterprets a business name as part of a customer’s name. While there isn’t a direct fix for this right now, your feedback is exactly the kind of real-world context that helps our team understand where the product can improve.
Please reach out to our Success team at 1-888-721-1115 option 1 or support@getjobber.com so can collect more context and feedback, which can be considered as we continue to refine and evolve the AI receptionist experience. Input like yours helps shape the future of the product, and we’re grateful you took the time to reach out.
If you notice any other quirks or have additional suggestions, please don’t hesitate to pass them along — we’re always listening.
this happened to me as well, jobber called me but somehow i recognized that maybe was AI because it missed my question, and kept calling me another name.
