I agree with this. Every customer deserves the same respect, professionalism, and quality of work, but that does not mean every customer needs the exact same experience.
We actually just introduced concierge packages that give clients more of a VIP experience with extra perks, flexibility, and attention. It gives customers the option to pay for that higher level of service instead of us trying to provide it to everyone at the same price.
For us, it is really about consistent quality with different levels of access and support.
