What is one decision you were terrified to make, but ended up changing everything?

For context, in 2022 we switched to commission pay for our cleaning technicians. We could not retain employees for a longer than 90 days based on the high expectations and pay that didn’t match them.

Today our average Employee is with us 3 years. Not only do we owe this increased retention rate to commission pay, but we put a huge emphasis on team culture and offering benefits to our employees.