What was the hardest part of your business to delegate?

Question

For me, it was scheduling and payroll. Scheduling affects every client and every tech. One change can throw off the rest of the day. And with payroll, people are counting on you to get their pay right every single week.

I haven’t handled either since 2023. I still care just as much about getting both right, but I don’t need to be the person doing them every week.

What was hardest for you to hand off? Was there a specific moment when you realized your team could handle it without you?

lauramartinops · Answer

Payroll is a hard one to let go of, and for good reason. I ran payroll for about 15 years earlier in my career, and the hardest part of handing it off was never the task itself. It was all the little judgment calls that only lived in my head.

What helped most was writing down the “why” behind each step, not just the steps. Things like when an exception is okay, who to call when hours look off, and what to double check before you hit submit. Once that’s written down, someone else can do it without guessing, and you can actually step away.

Scheduling is tougher because it changes every day. Did you end up handing it to one person, or are you still the final say on changes?

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What was the hardest part of your business to delegate?

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